Veteran Owned & Operated ~ Military & First Responder Discounts
Store Policies & Customer Agreement
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A deposit is required prior to ordering parts or scheduling labor. Upon the rendering of services or order fulfillment, payment-in-full is required prior to the release of any vehicle or parts. An express mechanic's lien is hereby acknowledged on the vehicle in order to secure the stated amount of the modifications and/or repairs. Acceptable forms of payment include cash, credit/debit card, or Trident Motorsports approved consumer financing partners only. Any other payment methods (including checks or third-party vehicle warranty services) must be authorized in advance by management. Customers paying by credit card (online or in-person) must present a valid photo ID prior to the release of any vehicle or parts.
All quoted prices are valid for 30 days from the issuance of the estimate unless otherwise stated in writing by a Sales Team member. A deposit is required within this period to secure the stated pricing.
All refunds are subject to a 15% restocking fee applied to parts. Once parts have shipped, shipping fees are non-refundable and customers will be responsible for any return shipping fees. Orders paid by credit card are subject to a 3% credit card refund fee. Refunds will be issued in the form of store credit only. Fees will be deducted from the deposit before refunds are issued.
Non-Special Order Items may be returned within 30 days from the date of purchase (or deposit) with a receipt. Such items must be in new condition and original packaging. Items may not be refunded after installation.
Special Order Items are non-returnable and non-refundable (including, but not limited to any made-to-order items or any items with custom finishings, fitment, or application).
Trident Motorsports is not responsible for product backorders or shipping delays. Unless otherwise requested by the customer and approved by management, Trident Motorsports will only schedule installation after all parts have shipped. Due to distributor/manufacturer restocking polices, Trident Motorsports may not permit returns or refunds for orders in which a deposit has been placed in excess of 30 days, even if the services stated on the order have not commenced.
Customers who wish to have their original parts returned to them must ensure this is documented on their estimate prior to the commencement of services. Trident Motorsports will otherwise dispose of all parts removed from the customer’s vehicle during modifications/repairs. Trident Motorsports will not store customer's parts after order completion and assumes no liability for parts not claimed at the time of order completion.
The customer hereby authorizes the vehicle modification and/or repair work stated in the estimate, including all necessary parts and labor. The customer hereby grants Trident Motorsports’ employees and contractors permission to operate the vehicle on and off Trident Motorsports’ property for the purpose of parts installation, testing, and inspection.
Items of value should not be left in the vehicle while in the possession of Trident Motorsports. Trident Motorsports assumes no liability for any loss or damage to any vehicle or articles left in/on vehicles in case of fire, theft, vandalism, natural disaster/act-of-god, or any cause beyond Trident Motorsports’ control.
Upon order completion, any vehicle damage should be reported to management before departing Trident Motorsports’ property. Trident Motorsports assumes no liability for any loss or damage once the customer takes possession of the vehicle.
Trident Motorsports offers after hours pick-up and drop-off services as a courtesy to our customers. Customers who elect to use such services do so solely at their own risk. Use of key drop boxes and lock boxes does not guarantee the security of any vehicle. Trident Motorsports assumes no liability for damage, theft, vandalism or any other loss associated with the use of these services.
For a period of 36 months from the date of order completion or 36,000 miles, whichever comes first, Trident Motorsports will repair or replace any part resulting from an error in workmanship. This excludes any damage resulting from accidents/collisions, normal wear-and-tear, or manufacturer defects. Subsequent modifications to Trident Motorsports’ workmanship by any person or entity other than Trident Motorsports voids this warranty. This warranty is non-transferable.
All parts are subject to their respective manufacturer’s warranty policy. Customers should refer to product manufacturers for warranty terms and conditions, including product registration (if applicable). Trident Motorsports offers no warranties for parts nor assumes any liability for defective parts.
SUSPENSION MODIFICATIONS MAY INCREASE THE RISK OF ACCIDENTS INCLUDING BUT NOT LIMITED TO VEHICLE ROLL-OVERS AND COLLISIONS. DUE TO THE INHERENT RISKS ASSOCIATED WITH SUSPENSION MODIFICATIONS, THE CUSTOMER HEREBY ASSUMES ALL RISKS ASSOCIATED WITH SUCH MODIFICATIONS AND RELEASES TRIDENT MOTORSPORTS OF ALL LIABILITY, INCLUDING DAMAGE TO ANY VEHICLE OR PROPERTY, INJURIES OR DEATH.
ALL SUSPENSION MODIFICATIONS (E.G. LIFT KITS, LOWERING KITS) REQUIRE AN INSPECTION WITHIN 400-500 MILES AFTER INSTALLATION. CUSTOMERS MUST RETURN THEIR VEHICLE TO TRIDENT MOTORSPORTS DURING THIS PERIOD FOR A COMPLIMENTARY INSPECTION AND SERVICING. FAILURE TO RETURN A VEHICLE FOR SERVICING DURING THIS PERIOD VOIDS ALL WARRANTIES OFFERED BY TRIDENT MOTORSPORTS AND RELEASES TRIDENT MOTORSPORTS OF ALL LIABILITY.
Purchasers of BDS Suspension, Zone Offroad, and JKS Manufacturing suspension kits should visit https://www.560plus.com/ to register for Factory Protection Plus suspension protection coverage for eligible vehicles.
Arbitration: Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The place of arbitration shall be Austin, Texas. Texas law shall apply. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.